Privacy Policy

Last Updated: 15/11/2025

1. Introduction

Manchester Hall ("we," "our," or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website at www.manchesterhall.co.uk (the "Website") and when you interact with our services.

This policy is provided in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Data Controller Information

Manchester Hall is the data controller responsible for your personal data. Our contact details are:

**Manchester Hall**

36 Bridge Street

Manchester

M3 3BT

United Kingdom

Email: info@manchesterhall.co.uk

Telephone: 0161 832 6256

3. Information We Collect

3.1 Information You Provide to Us

We may collect and process the following data about you when you:

- Complete enquiry forms on our Website (including wedding, corporate event, and general enquiries)

- Subscribe to our newsletter

- Contact us via email or telephone

- Make a booking or reservation

This information may include:

- Your name

- Email address

- Telephone number

- Company name (where applicable)

- Details of your enquiry or booking requirements

- Any other information you choose to provide

3.2 Information We Collect Automatically

When you visit our Website, we automatically collect certain information through the use of cookies, specifically Google Analytics. This may include:

- Your IP address (anonymised)

- Browser type and version

- Operating system

- Pages you visit on our Website

- Time and date of your visit

- Time spent on each page

- How you arrived at our Website

- General location data (city/country level)

4. Cookies

4.1 What Are Cookies?

Cookies are small text files that are placed on your device when you visit our Website. They help us understand how visitors use our Website and improve your browsing experience.

4.2 Google Analytics Cookies

We use Google Analytics to help us understand how visitors use our Website. Google Analytics uses cookies to collect information in an anonymous form, including:

- The number of visitors to our Website

- Where visitors have come to our Website from

- The pages they visited and how long they spent on each page

Google Analytics cookies we use:

- **_ga**: Used to distinguish users (expires after 2 years)

- **_gid**: Used to distinguish users (expires after 24 hours)

- **_gat**: Used to throttle request rate (expires after 1 minute)

These cookies do not collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. We have implemented IP anonymisation to further protect your privacy.

4.3 Managing Cookies

You can control and/or delete cookies as you wish. You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. However, if you do this, you may have to manually adjust some preferences every time you visit our Website, and some features may not function properly.

To opt out of being tracked by Google Analytics across all websites, visit: http://tools.google.com/dlpage/gaoptout

5. How We Use Your Information

We use the information we collect for the following purposes:

5.1 Legal Basis for Processing

We process your personal data based on the following legal grounds:

**Legitimate Interests**: We use your data to:

- Respond to your enquiries and provide information about our services

- Send you our newsletter (if you have subscribed)

- Improve our Website and services through analytics

- Maintain records of correspondence

**Contract**: We process your data when necessary to:

- Process and manage your bookings

- Provide our venue and hospitality services

**Consent**: Where we rely on consent (such as for marketing communications), you can withdraw your consent at any time by contacting us.

6. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

- **Service Providers**: We may share your information with trusted third parties who assist us in operating our Website and conducting our business (such as email service providers), subject to confidentiality agreements

- **Legal Requirements**: We may disclose your information if required by law or to protect our rights, property, or safety

6.1 Google Analytics

Google Analytics data is processed by Google LLC. Google may use the data collected to contextualise and personalise the ads of its own advertising network. You can view Google's privacy policy at: https://policies.google.com/privacy

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing, accidental loss, destruction, or damage. These measures include:

- Secure servers

- Encryption of sensitive data

- Regular security assessments

- Limited access to personal data on a need-to-know basis

8. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including any legal, accounting, or reporting requirements:

- **Enquiry data**: Up to 3 years from last contact

- **Booking data**: Up to 6 years for accounting and legal purposes

- **Newsletter subscriptions**: Until you unsubscribe

- **Google Analytics data**: 26 months

9. International Transfers

Your data collected through Google Analytics may be transferred to and stored at destinations outside the UK and European Economic Area (EEA). Google has appropriate safeguards in place for such transfers.

10. Your Rights

Under the UK GDPR, you have the following rights regarding your personal data:

- **Right of Access**: You can request a copy of your personal data

- **Right to Rectification**: You can request correction of inaccurate personal data

- **Right to Erasure**: You can request deletion of your personal data in certain circumstances

- **Right to Restrict Processing**: You can request restriction of processing in certain circumstances

- **Right to Data Portability**: You can request to receive your personal data in a structured, commonly used format

- **Right to Object**: You can object to processing based on legitimate interests or for direct marketing

- **Right to Withdraw Consent**: Where processing is based on consent, you can withdraw it at any time

To exercise any of these rights, please contact us using the details in Section 2.

11. Marketing Communications

If you have subscribed to our newsletter or agreed to receive marketing communications, you can unsubscribe at any time by:

- Clicking the unsubscribe link in any marketing email

- Contacting us directly at info@manchesterhall.co.uk

12. Links to Other Websites

Our Website may contain links to other websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies when you leave our Website.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

14. Complaints

If you have any concerns about how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Information Commissioner's Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Telephone: 0303 123 1113

Website: https://ico.org.uk

15. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at: